Privacy & Disclaimer

At Navigate Stars, we are committed to protecting the privacy and confidentiality of our website users and clients. As an NDIS provider focusing on support coordination and psychosocial recovery coaching for individuals with disabilities, we understand the importance of safeguarding personal information and respecting the privacy of those we serve.

Collection and Use of Personal Information: We collect personal information to provide personalised care and services. This information may include names, addresses, contact details, health information, and diversity status. We collect this information directly from participants or their authorised representatives, ensuring transparency and fair handling.

Purpose of Collecting Personal Information: Personal information is collected to provide support services and enable medical practitioners and service providers to deliver care and services. We use the information solely for the purpose of providing personalised care and support to individuals with disabilities.

Disclosure of Personal Information: We may disclose personal and health information to relevant service providers, medical practitioners, government organisations (such as the National Disability Insurance Scheme), and nominated advocates or emergency contacts, where necessary for the provision of care and services.

Security Measures: We take all reasonable steps to ensure the security of personal information, safeguarding it against unauthorised access, modification, or disclosure. Personal information is stored securely in both hard copy and electronic formats, accessible only by authorised staff.

Accessing and Amending Personal Information: You have the right to access and change the personal information we hold about you. To do so, please provide proof of identity, and we will respond to your request within seven (7) days. We take privacy complaints seriously and handle them confidentially, promptly, and in accordance with our complaint handling process.

Employee and Volunteer Information: Employee and volunteer records are managed in compliance with workplace laws and the Privacy Act. Privacy laws may apply to employee personal information unrelated to the employment relationship.

Privacy Data Breaches: In the event of a data breach, we will implement our Management of Data Breach Policy and Procedure to address the situation promptly and responsibly.

Your Privacy Matters: At Navigate Stars, we respect your privacy and handle your personal information with the utmost care. Our commitment to maintaining the confidentiality and security of your information is paramount to our mission of providing personalised support and guidance to help you achieve your ambitious goals and aspirations. If you have any questions or concerns about our Privacy Policy or your personal information, please contact us.